Telecommunications
Phone and internet disputes may fall within the Telecommunications Industry Ombudsman’s jurisdiction after you have tried the provider.
Energy and water
Each state or territory has its own energy and water ombudsman arrangements. Check the scheme for your location and provider.
Financial services
Banking, insurance, superannuation and many credit disputes may be handled by the Australian Financial Complaints Authority.
Check before lodging
Confirm membership, time limits, subject-matter rules and required prior contact on the official scheme website. A similarly named office may cover government administration rather than private businesses.