What an ACCC report can do
Reports help the ACCC identify patterns and conduct that may require enforcement or education. The ACCC decides which matters to investigate.
Individual disputes
For a personal refund, repair or other remedy, contact the business first. Your state or territory consumer protection agency, an ombudsman or a tribunal may be better placed to help with an individual outcome.
What to prepare
Keep the business name, dates, amount paid, description of the conduct and copies of relevant communications. Submit sensitive details only through official channels.
Use current official guidance
Consumer pathways and responsibilities can change. Confirm the latest process at the official ACCC website before acting.